All purchases may be canceled at no cost prior to shipment. We want you to be completely satisfied with your order. It is very important that any damage or shortages are reported within five calendar days of receipt of the merchandise, due to carrier insurance regulations and rules. If the damage is cosmetic only, we reserve the right to first attempt to repair the unit as new with a part or professional assistance. In order to receive an immediate refund or replacement, you agree to hold onto the damaged item and not dispose of it until the claim process is over. Please make sure to notate the bill of lading if there are any signs of damage to the box or if your number of boxes are short. If unsure, do not hesitate to contact us immediately and we will be glad to promptly assist you.Įxamples of damage to a box are: rips, holes, crush, dings, etc.
Most transit damage can be fixed with a simple replacement part. Pool & Lounge and its manufacturers/suppliers reserve the right to first fix your item with a replacement part.
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We will then process an insurance claim on your behalf and promptly ship you a replacement part or full piece at no cost to you. If your item(s)/box arrives damaged please note the damage on the delivery bill (also known as a bill of lading), take photographs, and send the photos. Inspect your purchase to ensure that it is in good condition upon arrival and that the number of boxes on the delivery bill match the number of boxes you received. Guaranteed shipment dates and express service are also available, please let us know if you need rush service. Once shipped from the warehouse, delivery time is approximately 5-7 business days. Rest assured we will always do our very best to ensure the promptest delivery. We will immediately inform you if this is the case and obtain your permission to proceed.
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Please feel free to inquire if you do not receive the tracking information, since the email may sometimes end up in junk or other folders. Shipping lead times may be longer than usual during holiday/rush periods. If your order is in stock and we process the charge to your credit card, it will ship within five business days from the date of your order (usually much sooner!). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If your item(s) are available for immediate shipment (within 1-2 business days) we will process the charge upon shipment. If your item is on backorder or unavailable we will void the pre-authorization and promptly reach out to you via phone or e-mail.
Your card will not be charged until your item ships. As soon as we receive your order we automatically verify that the table is in stock and available for immediate shipment. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
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